Last week eMarketer published an article titled, “Retail Shoppers Hit the Web First“.

“Eight out of 10 respondents who had recently made consumer electronics purchases in a brick-and-mortar store said they had visited the store’s Website first, according to a May 2008 Nielsen Online survey. More than one-half said they purchased from the retailer on whose Website they had spent the most time.”

…the article then goes on to describe:

“If they had to choose just one method of researching their purchases, 58% of respondents said they would choose the Internet — far more than would choose their own friends and family.” Only 8% chose friends and family.

To me, this is a no brainer, I’m a digital native. However it should be a LOUD message to those Marketers, Executives, and CEOs out there who don’t view the web as a major component of your marketing communication strategy. When is the last time you reviewed what you’re providing online? Is it timely, relevant, and adding value to your personas that are finding you online?  It better be.
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